Call Center Services

Cloud-based call center services

We provide services ranging from telemarketing, lead generation, B2B sales, B2C sales, appointment setting, after-sales support, technical support, 24/7 live phone answering service, etc.

Sales Executive

Our sales executive can ask the right questions, assess the caller’s needs, and understand when to present offers and close deals. Our dedicated group of agents are trained thoroughly and can assess opportunities to up-sell and cross-sell when necessary.

Press 1 Auto Dialer

Tell people your message and let them press-1 to transfer to an agent. Maximize agents' productivity and reduce downtime, so they can connect with more interested people per hour.

Real-time Dashboard

User-Friendly software that allows users to log in to monitor live calls, call recordings, agent performance, syncing between agent desktop as well as keeps track of customer activity like website visits, phone calls, email, and more.

Signup with 5 easy steps

Start your remote call center

Large corporations can set up their customer service call centers. Therefore, a remote call center solution is ideal for small business owners that need to make a large number of calls with high quality and efficiency and at the same time deliver good customer service at a low cost.

Define Your Audience

A target audience is simply a specific group of customers most likely to respond positively to your offer.

Type of Process

Telemarketing is the process of selling products or providing technical support over the phone to current and potential customers.

Agents Required?

The telephone is a powerful business tool, and small businesses, larger corporations all use it to their advantage.

Username

Username to log in to the online portal (no installation required).

Phone Number

We text your password to your phone number

Call Center Services - IMUD Connections

Vicidial / Goautodial Servers

Call center software overview

Call center software is not only practical for increasing efficiency but is affordable as well. It enables businesses to deliver better service and use resources more effectively

Monitor Live Calls

Listen to live calls and interact in realtime.

Upload Sales Pitch

Upload custom sales pitch works best with custom offers.

Define Audience

Define your audience so agents can approach the right set of people.

Listen Recordings

Listen to call recordings and analyze agents answering to customers.

Call Center Services / Sales Executive - IMUD Connections

Agent's Strike Rate

Monitor agents' strike rate/performance (total calls received/sales made).

Connecting Ratio

Monitor overall connecting ratio (total number of calls made/total number of calls picked up).

Arrange Skype meetings

Set up training sessions with agents on skype.

DNC compliance

Reduce the risk with our trusted TCPA and Do-Not-Call cloud-based data solutions.

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